I have just entered a request to have a product added to my subscription but I cannot see it on the "Overview" screen. Why?

Navigate to Profile > Profile Settings and check if the product has been successfully added. Then, choose whether you want the product to be shown on the Overview screen.

Investment products are displayed no later than five working days (for the AlphaFinance service, no later than ten working days ) after the successful submission of your request to have them added to your profile.

Activate the alerts service for e-banking transactions, by choosing Services > Alpha Alerts > Electronic Banking Transactions, in order to receive email and/or SMS notifications every time a modification is made to your profile in the Alpha e-Banking services. To know more, click here 

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection.