I have forgotten my subscription Codes or “locked” my subscription.

Regain access to the Alpha Web Banking, the Alpha Mobile Banking and the Alphaphone Banking services, easily and with the maximum security!

Have you activated the Additional Password Services in your profile? 

Now you can issue online a new password or even “unlock” your subscription (by issuing an new password), based on the security offered by the Additional Password Services

Alternatively, you could:

- visit the nearest Branch, to issue a new Password, regain your User ID* or have your subscription unlocked. 
- call at 210 326 0000 daily, 08:00 - 22:30, to have your subscription unlocked after being successfully identified. 

*The 15-digit User ID, that you are provided with upon your subscription to the Alpha e-Banking services, is always valid (even if you have set one of your preference), and can always be used for logging in to your subscription.

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection.