Important Notice (21.9.2016): For your safety, we would like to inform you that there is an ongoing attempt to intercept data (User ID, Password, Additional Password) through misleading e-mail messages (phishing e-mails). Learn more
First, you should choose Services > Alpha e-statements to check that e-statements have been activated for the product you want. Then, verify that the email address you have declared is correct, from Profile > Personal Info.
If the problem persists, contact us at 210 326 0000 (daily, from 8:00 to 22:30).