I have a new mobile phone. Should I reinstall the Alpha Safe Access application?

Yes, you should first reinstall the Alpha Safe Access application to your new mobile phone. 

Once you have installed it, you should connect the new application with your subscription. There are two ways to do that: 

  • If your old device is still operational, choose the “Change” option and enter the Additional Passwords from both mobile phones. The change is applied automatically and the new application is ready for use.
  • If you have lost your old device or if it is not available, choose "New application" and submit a new application form. In this case, the new application is not activated automatically, but only after a phone call from the Bank which is necessary in order to verify your identity. Once your identity has been successfully verified, you can activate the Additional Password Services with the new application.
In any case, there is no extra charge for re-installing the application, as long as you have already activated the Additional Password Services.

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection.