Important Notice (21.9.2016): For your safety, we would like to inform you that there is an ongoing attempt to intercept data (User ID, Password, Additional Password) through misleading e-mail messages (phishing e-mails). Learn more
The Additional Password Device has a 5-year operation warranty, while battery life depends on the use of the device. When the battery of the device runs out and the device no longer functions, you should return it to any Alpha Bank Branch for replacement.
Alternatively, after delivering your old device to any Alpha Bank Branch, you can apply online for the Alpha Safe Access application or for receiving Additional Passwords via SMS by navigating to Services > Additional Password > Service Status > New Application.