Important Notice (21.9.2016): For your safety, we would like to inform you that there is an ongoing attempt to intercept data (User ID, Password, Additional Password) through misleading e-mail messages (phishing e-mails). Learn more
During your visit to any Alpha Bank Branch in order to subscribe to the Alpha e-Banking services, you will receive the security codes that you need for signing on to the services. These codes are the following:
The 15-digit User ID for the Alpha e-Banking services is shown on your "Subscriber Card", which you receive initially from the Alpha Bank Branch, during your visit for completing your registration. After you sign on to the service for the first time, you may for your convenience set a User ID of your choice. In any case, the 15-digit User ID, which is unique, will continue to be in effect.
If you forget or lose it, you should visit an Alpha Bank Branch and request us to disclose it to you.
During your visit to any Alpha Bank Branch in order to subscribe to the Alpha e-Banking services, you will receive a temporary Password, which you will be asked to change with a Password of your choice when you sign on to Alpha Web Banking for the first time.
If you forget or lose it, you should visit any Alpha Bank Branch in order to submit an application for the issue of a new password.
Entering an Additional Password is not mandatory in order to sign on to the Alpha e-Banking services. However, it is required if you wish to have access to all the services offered.
When you sign up for the Alpha e-Banking services, you can also immediately activate the Additional Password Services. In order to generate an Additional Password, you can choose between the Alpha Safe Access application for smartphones and the possibility to receive Passwords by SMS.