How can I activate the Additional Password Services?

Activating the Additional Password Services is now even easier!

Are you a new subscriber to the Alpha e-Banking services? 
During your visit to any Alpha Bank Branch in order to subscribe to Alpha e-Banking, you should request the activation of the Additional Password Services on the spot, choosing between the Alpha Safe Access app or the option to receive Additional Passwords via SMS.
When you sign on to Alpha Web Banking for the first time, you will be able to use the Additional Password Services!

Are you already a subscriber but have not yet activated the Additional Password Services? 
Activation of the Additional Password Services is very simple and is completed in 3 simple steps:

  1. You fill in the application form. The application form for the activation of the Additional Password Services can be filled in via Alpha Web Banking and Alphaphone Banking, or at any Alpha Bank Branch. Choose Services > Additional Password, fill in the necessary info and choose the desired additional password generation means (Alpha Safe Access application or the option to receive Additional Passwords via SMS).
  2. We call you to verify your identity (daily, 09:00 – 22:00). For security reasons, very soon after you submit your application, Alpha Bank’s Customer Support will call you to verify your identity.
  3. You activate the Service. After you confirm the application and your details by phone, you will be able to activate these Services from the same menu in Alpha Web Banking (Services > Additional Password).

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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