Important notice (30.7.2018): For your safety, we would like to inform you that there is an ongoing attempt to intercept data (User ID, Password, Additional Password) through misleading messages (phishing e-mails or/and sms).
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For which e-banking transactions can I receive notifications?
When carrying out any one of the transactions listed below via the Alpha e-Banking services, and provided you have activated the free Alpha Alerts service for e-banking transactions, you will receive a notification by e-mail or SMS in your preferred language (Greek/English). These transactions are:
- Successful submission of the following transactions made using your codes:
-adding a new Alpha Bank account to your profile (registered account)
-modifying the usage rights of an account registered in your profile
-issuing transfer orders (to be executed immediately or at a future date) to an Alpha Bank -account not registered in your profile
-sending remittances to accounts in Greece and abroad
-changing the notification settings (activation/deactivation)
-changing the e-mail address or mobile phone number to which notifications are sent (a notification regarding the change is also sent to the old phone number/mail address)
-changing the upper transfer limit
- Unsuccessful execution of transfer or payment orders submitted via Alpha Web Banking or Alphaphone Banking for execution at a future date
- Activation of the Additional Password Services or change of the chosen additional password generation means
- Successful submission of an application, opening, closing, modifying an account connected to your subscription , and early liquidation of your Alpha online Term Deposit account.
Useful Security Tips
- Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
- Select access codes that are not easily guessed and are not being used on other systems and services.
- Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
- Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
- Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
- Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
- Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
- Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
- Find here more tips and instruction for your transactions’ protection.