Alpha Web Banking seems not to be functioning properly (e.g. I get disconnected automatically, I cannot view my account statements, the menu does not display correctly). What should I do?

As a first step, try to delete the temporary files from your computer. 

You should do that each time you use Alpha e-Banking services and especially when using computers which do not belong to you or which are also used by others. Go to your browser's Settings in order to do this. 

If the problem persists, contact us at 210 326 0000 (daily, from 08:00 to 22:30).

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank ( and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection.