Alpha Bank - Alpha e-Banking for Individuals
Alpha e-Banking   for Individuals
  • 210 326 0000
    Daily 8:00 – 22:30

A message appears saying that my Alpha Safe Access application has been locked. What should I do?

Your application has been locked for security reasons. You can call us daily from 08:00 to 22:30 and, after having your identity as a subscriber to the Alpha e-Banking services verified over the phone, you will be able to use the Alpha Safe Access application again in order to successfully execute transactions which require the Additional Password.

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately «suspicious» e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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