Alpha Bank - Alpha e-Banking for Individuals
Alpha e-Banking   for Individuals
  • 210 326 0000
    Daily 8:00 – 22:30

Contact us

Contact us to submit any question you may have regarding the Alpha e-Banking services but also in order to submit complaints and suggestions for improvement or give positive feedback.

Alpha Bank attaches particular significance to offering high-quality products and services to its Customers and to ensuring that their expectations are fulfilled. Alpha Bank's Customer Support has been certified in accordance with the ISO 9001:2008 International Standard in the  "Handling and Processing of Customer Complaints and Requests". The Bank's Customer Support is responsible for handling customer complaints, requests and suggestions, ensuring that timely and uniform responses are given to each customer. The result of the investigation and the position of the Bank are communicated to the customers within 45 days after receipt of the request or suggestion. 

The Bank participates in the institution of the Bank Ombudsman and is bound by its procedures.

FAQs

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By telephone

Contact us by phone through our Call Centre
at 210 326 0000, daily from 08:00 to 22:00.

Online

You can also contact us via the internet:

  • To submit any query regarding our electronic services, click here
  • or

  • To submit complaints and suggestions or give positive feedback regarding our electronic services, click here.

Alpha e-Banking Services for Individuals - Working Hours

Alpha Web Banking Alpha Mobile Banking Alpha Phone Banking
210 326 0000
ΑΤΜ ACTCs
24 hours / 7 days 24 hours / 7 days
Automated
IVR Service
Αgent
24 hours / 7 days Daily 
8:00 – 22:30 
24 hours / 7 days Branch working hours

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately «suspicious» e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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