Contact us

Contact us to submit any question you may have regarding the Alpha e-Banking services but also in order to submit complaints and suggestions for improvement or give positive feedback.

Alpha Bank attaches great importance to offering high-quality products and services to its Customers and to ensuring that their expectations are fulfilled. Our Customer Service has been certified in accordance with the ISO 9001 International Standard by the International Certification Organisation Bureau Veritas.

We aim to provide you with our documented response within 20 days from the submission of your request to the Service. If more time is needed due to the potential complexity of your case, the Bank will notify you in time.

In case you are not satisfied with the response of the Bank, you can address a complaint to the Hellenic Ombudsman for Banking and Investment Services.

FAQs

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By telephone

Contact us by phone through our Call Centre
at 210 326 0000, daily from 08:00 to 22:00.

Online

You can also contact us via the internet:

  • To submit any query regarding our electronic services, click here
  • or

  • To submit complaints and suggestions or give positive feedback regarding our electronic services, click here.

Alpha e-Banking Services for Individuals - Working Hours

Alpha Web Banking Alpha Mobile Banking Alpha Phone Banking
210 326 0000
ΑΤΜ ACTCs
24 hours / 7 days
24 hours / 7 days
Automated IVR Service Αgent
24 hours / 7 days Daily 8:00 – 22:30
24 hours / 7 days
Branch working hours

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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