Online documents' update



    With the new Online documents’ update service, you can now submit via Alpha Web Banking, Alpha Mobile Banking or using the details of any of your Alpha Bank cards (for non subscribers), the documents required to:

  • complete your identification by the Bank,
  • update your contact details, without visiting a Branch.

Which personal details can be updated online?

You can update or certify the following personal details:  

  • Ηome address
  • Work address 
  • Phone number (fixed, work or mobile)
  • Tax Registration Number (AFM) and income
  • Profession / occupation


Which steps are required? 

From your PC


Using the access codes of your Alpha Web Banking subscription or the details of any of your Alpha Bank cards:

  1. Log in to the “Online documents' update” service.
  2. Select the personal details you wish to update and the type of document that will certify the update.
  3. Submit the document in electronic format.
  4. You will soon be notified by e-mail or SMS about the success (or failure) of the selected update.

                                        



From your mobile phone:


  1. Log in to the “Online documents' update” service via Alpha Mobile Banking (menu Documents update).
  2. Select the personal details you wish to update and the type of document that will certify the update.
  3. Submit the document in electronic format, by using your mobile camera or uploading the relative file in a .tif, .tiff, .bmp, .gif, .jpeg or pdf format (up to 10 MB).
  4. You will soon be notified by e-mail or SMS about the success (or failure) of the selected update.

Not an Alpha Mobile Banking user yet? Start now! 

      


View your personal details pending update

After logging in the Service, you can view the personal details that are pending to be certified by the Bank. Select the field that you would like to update and upload the respective electronic document.

Do you have additional questions? 

Find more answers to your questions in our FAQ section.


Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
Continue