Tips and instructions for your protection

The security of your transactions is also your concern. Below you can find tips and instructions for the protection of your transactions when using the Alpha e-Banking services.

Alpha e-Banking security codes

  • choose complex passwords and keep them in a way that will ensure that their disclosure or theft is not possible
  • keeping your personal security codes safe is your responsibility. In the event of a confirmed or suspected physical or electronic theft, you must notify the Bank immediately
  • do not keep your User ID and Password together. If they are leaked to third parties, they will gain access to the system and to your accounts
  • we recommend that you change your Password at regular intervals
  • Alpha Bank will never ask you for your security codes in any way (e.g. via phone or e-mail). They are personal and you must not disclose them to anyone
  • misleading e-mail messages (phishing emails) aim to intercept your personal data. These messages are supposedly sent by Alpha Bank and urge the recipient to follow a link to a particular page in order to enter his / her personal data (e.g. User ID, Passowrd, Additional Password etc.) 
  • misleading phone calls (voice phishing) by persons claiming to be Alpha Bank representatives aim to intercept your personal data.  These phone calls urge the user to disclose his personal data (e.g. Account Number, User ID, Tax Registration Number, Identity Card Number etc.).  

Protect your computer against malicious acts

Many malicious third parties try to install to your computer, unbeknownst to you, malicious software (Viruses, Worms, Trojan Horses, Spyware etc.) via the Internet or by e-mail. In some cases, this malware could intercept your personal data and codes, destroy your files and programmes and generally harm your computer.

Alpha Bank informs you about the risks of using electronic systems and, in order to help you carry out your electronic transactions securely, suggests that you:

  • shield your computer with security software, such as Firewalls, Antivirus, Antispyware
  • update your computer with the latest versions and security patches of the operating system, the anti-malware programs and the browsers that you use
  • delete the temporary Internet files from your computer. To know more, click here
  • avoid using public computers or those belonging to third parties (e.g. hotels, your friends)
  • do not ignore "strange” behaviours of your computer, as these may be caused by installed malware
  • do not reply to e-mails that ask for your account details or security codes and do not follow the links that they suggest
  • make sure that you visit the Alpha Bank's website and pages
  • always keep your security codes safe and protected
What to do if you suspect or realise any physical or electronic theft attempt of your security codes.

Security tips for your transactions at ΑΤΜs

  • when entering your PIN, use your other hand to hide the typing 
  • PIN stands for “Personal Identification Number”. The Bank will never ask you for it and you must never disclose it to anyone
  • if you change your PIN, do not replace it with an easily predictable one (e.g. your birth date)
  • do not keep your PIN together with your card
  • do not trust anyone offering to assist you with the use of your card
  • make sure that you have taken back your card after the end of the transaction. 

If the ATM captures your card, contact the Bank immediately. Report the loss or theft of your card immediately:

  • at 210 326 0000, available 24 hours a day
  • via the Alpha Web Banking services (choose Cards > Maintenance > Lost/Stolen card).

Find the answer to your question regarding the security of your transactions in the FAQs section

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank ( and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection.