Important Notice (21.9.2016): For your safety, we would like to inform you that there is an ongoing attempt to intercept data (User ID, Password, Additional Password) through misleading e-mail messages (phishing e-mails).
Alpha Bank takes constant care to ensure the maximum possible security of its electronic services.
The new Alpha Web Banking service offers a high level of security for your transactions through the following:
The Bank has in place specialised security systems to control and record all accesses and prevent
any unauthorised action in its systems.
In every transaction executed, the data exchanged are encrypted using TLS encryption.
(version 9 and above)
(version 25 and above)
(version 25 and above)
(version 7 and above)
(version 15 and above)
Personal security codes
In order to use the service, you are required to enter your personal security codes (User ID, Password), which must be known only to you. You can also define an alternative User ID (alias) and we suggest that you change your password regularly.
For security reasons, your subscription is automatically "locked" after five consecutive unsuccessful attempts to log in.
Automatic sign off
For security reasons, there is a 60-minute limit for completing transactions ("Session Timeout"), after which the connection is automatically terminated by the system. Similarly, if you have not carried out any transaction for a period of 15 minutes, the system again disconnects you automatically ("Idle Timeout").
For additional security in your high-risk transactions (e.g. transfers to third parties), you will need to subscribe to the Additional Password Service. To know more about the options, the cost and the subscription to this service, click here.
If you have activated the Additional Password Service for logging in to the Alpha Web Banking service or for executing any money transactions, you are required to also enter the Additional Password (6-digit code), which is generated either by the Alpha Safe Access application, either by receiving codes by SMS or by the Additional Password Device (token), depending on the choice you have made.
The use of the Additional Password in combination with the User ID and Password provides stronger subscriber authentication and protection. The unique code generated each time is used only once.
Upper transfer limit
To ensure security in your transactions, there is an upper daily limit which applies to transfers to Alpha Bank accounts and accounts of other banks not registered in your profile. This limit is defined by the subscriber.
Alpha alerts service
Using the Alpha alerts notification service, you receive notifications free of charge at any time, by e-mail or SMS, of the transactions and other actions in your profile, which you carry out via the Alpha e-Banking services. You can also activate the Alpha alerts service to receive additional SMS or e-mail notifications about the activity of your cards and accounts. To know more, click here.
Find the answer to your question regarding the security of your transactions in the FAQs section.
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Useful Security Tips
Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
Select access codes that are not easily guessed and are not being used on other systems and services.
Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
Ignore and delete immediately «suspicious» e-mails that ask you to provide your personal data, include links or attachments.
Find here more tips and instruction for your transactions’ protection.