Alpha Bank - Alpha e-Banking for Individuals
Alpha e-Banking   for Individuals
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    Daily 8:00 – 22:30

We are here for you

We have created an area to address your needs, by offering useful information and support on all issues concerning the Alpha e-Banking services

List of Services

Most popular questions

Find answers to frequent questions by users of the Alpha e-Banking services

Most popular - Most popular

How can I receive my codes in order to sign on to the Alpha e-Banking services?
User ID: The 15-digit User ID for the Alpha e-Banking services is shown on your "Subscriber Card" you initially receive during your visit to the Bank's branch in order to complete your subscription...

Most popular - Most popular

I have forgotten my subscription Codes or “locked” my subscription.
In case you have “locked” your subscription, forgotten your User ID or Password, see below what you can do to regain access to the Alpha Web Banking...

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What happens if my connection is lost in the middle of a transaction? How can I check whether or not my transaction was successfully submitted?
If during a transaction (Alpha Web Banking, Alpha Mobile Banking) your connection to the Internet is lost, you can check the status of your transaction...

Technical issues - Technical issues

Alpha Web Banking seems not to be functioning properly (e.g. I get disconnected automatically, I cannot view my account statements, the menu does not display correctly). What should I do?
As a first step, try to delete the temporary files from your computer.

Most popular questions

Find answers to frequent questions by users of the Alpha e-Banking services

Additional Password Services - Additional Password Services - General

How can I activate the Additional Password Services?
Activation of the Additional Password Services is very simple and is completed in 3 simple steps:

Security and Codes - Security and Codes - Security

I received a “suspicious” which asks for my account details or security codes. What should I do?
Alpha Bank will never ask you for the password you use for the Alpha e-Banking services in any way (by phone or e-mail). This password is personal and you must not reveal it to anyone.

Additional Password Services - Additional Password Services - Alpha Safe Access

I have a new mobile phone. Should I reinstall the Alpha Safe Access application?
Yes, you should first reinstall the Alpha Safe Access application to your new mobile phone.

Security and Codes - Security and Codes - Security

I suspect that somebody attempted to physically or electronically intercept my security codes. What should I do?
If you suspect or realise any physical or electronic theft attempt of your security codes: - Notify the Bank immediately by e-mail to ebankingsupport@alpha.gr or by phone at the numbers given above

Support

Whatever the subject, here you will find all the information you need in order to use the Alpha e-Banking services, products and tools easily and quickly.

Security

Our primary concern is to ensure your security when using our e-banking services.  Find out more about how we make your transactions secure and follow our security  tips and instructions.

Announcements

Alpha Web Banking

Important Notice (21.9.2016): For your safety, we would like to inform you that there is an ongoing attempt to intercept data (User ID, Password, Additional Password) through misleading e-mail messages (phishing e-mails).

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately «suspicious» e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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