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We have created an area to address your needs, by offering useful information and support on all issues concerning the Alpha e-Banking services

List of Services

Most popular questions

Find answers to frequent questions by users of the Alpha e-Banking services

Most popular - Overview

How do I subscribe to Alpha e-Banking services?
With the new option for signing up via your mobile phone, you can create your subscription to the Alpha e-Banking services more quickly than ever!

Security and Codes - Security and Codes - Codes

I have forgotten my subscription Codes or “locked” my subscription.
In case you have “locked” your subscription, forgotten your User ID or Password, see below what you can do to regain access to the Alpha Web Banking...

Most popular - Overview

Which of my details can I certify or update online?
Using the “Online documents’ update” service, you can certify or update the following personal details...

Information and Products - Tax deduction

How are you informed of your own tax deduction via Alpha e-Banking?
Alpha Bank Customers who are subscribers to the Alpha e-Banking services have now at their disposal a new feature, which provides information about the amount of the expenses that are made using the Alpha Bank electronic payment means...

Most popular questions

Find answers to frequent questions by users of the Alpha e-Banking services

Information and Products - Overview Screen

How can I choose the products to appear on the "Overview" screen?
You can choose the products to be displayed on the "Overview" screen from Profile > Profile Management. For every product category, you can choose up to 10 products to be displayed on the Overview screen, provided you have Inquiry rights for these products.

Additional Password Services - Additional Password Services - General

How can I activate the Additional Password Services?
Activation of the Additional Password Services is very simple and is completed in 3 simple steps:

Online Products - Applications - Alpha online Term Deposit

Should I have activated the Additional Password Services in order to open an Alpha online Term Deposit account?
No. Activation of Additional Password Services is not required in order to open an Alpha online Term Deposit account.

Additional Password Services - Additional Password Services - Alpha Safe Access

I have a new mobile phone. Should I reinstall the Alpha Safe Access application?
Yes, you should first reinstall the Alpha Safe Access application to your new mobile phone.

Support

Whatever the subject, here you will find all the information you need in order to use the Alpha e-Banking services, products and tools easily and quickly.

Security

Our primary concern is to ensure your security when using our e-banking services.  Find out more about how we make your transactions secure and follow our security  tips and instructions.

Announcements

Alpha e-Banking

Important notice (20.6.2018): For your safety, we would like to inform you that there is an ongoing attempt to intercept data (User ID, Password, Additional Password) through misleading e-mail messages (phishing e-mails).

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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