Alpha Bank - Alpha e-Banking for Individuals
Alpha e-Banking   for Individuals
  • 210 326 0000
    Daily 8:00 – 22:30

Alphaphone Banking

Electronic banking, over your phone too

The Alphaphone Banking team of skilled and experienced Agents is now just a phone call away, at 210 326 0000, available daily from 8:00 to 22:30, to provide you with information on your products and assist you in carrying out your transactions easily and securely.

What's new

Alphaphone Banking now comes with new capabilities, offering you even greater ease and flexibility

With just one phone call, you can:

  • set up and manage your own Alpha online Term Deposit. Online.
  • load or unload your prepaid card.
  • transfer your Bonus points to other Bonus cards (your own or those of others).

Know your options

Alpha Web Banking is now just a call away

Access the full range of services available under the new Alpha Web Banking, with just one phone call:

  • get information about your product's balances and activity.
  • transfer amounts and send remittances to other bank accounts in Greece and abroad.
  • arrange your payments to organisations and companies and make donations for social purposes.
  • manage your subscription

What else can you do with a simple phone call?


Using the Alphaphone Banking service, you can also:

  • get updates on foreign exchange rates, Mutual Fund Prices and ATHEX closing prices.
  • request to receive by fax the statements of your accounts in Euro or in foreign currency (available via the IVR system)
  • change your password (available via the IVR system)
  • change the information in your profile

Even if you are not a subscriber, you can still enjoy the Alphaphone Banking benefits


Information and Service for all

Call our Customer Service at 210 326 0000, daily from 8:00 to 22:30, to inquire about any of the Alpha Bank services and products and about the use and operation of our alternative networks.



Signing up

Sign up free of charge to the Alpha Web Banking, Alpha Mobile Banking and Alphaphone Banking services and access them from any device

All you need is to have one deposit account in Euro with Alpha Bank and make one visit to any Alpha Bank Branch, in order to:

  • fill in the application form and sign the necessary documents
  • receive the codes for signing on to the Alpha e-Banking services
  • activate immediately the Additional Password Services.
Your subscription is ready!

FAQs

We are here for anything you need!

  • Subscription issues - New subscribers
    How can I subscribe to Alpha e-Banking services?

    No matter which channel you choose to carry out transactions electronically, your subscription to the Alpha Web Banking, Alpha Mobile Banking and Alphaphone Banking services is free. The procedure is simple and quick!

  • Subscription issues - New subscribers
    Which codes do I need in order to log in to the Alphaphone Banking service?

    TThe codes you receive when signing up for the Alpha e-Banking services (Alphaphone Banking User ID and Password) are the ones you need in order to log in to the Alphaphone Banking service.

  • Subscription issues - New subscribers
    I forgot/lost my Password. What should I do?

    You should visit any Alpha Bank Branch and request in writing, by submitting a relevant application, the issue of new codes. If, when trying to log in to the service, you have entered your password incorrectly 5 consecutive times and you have been "locked" by the system, you should call us at 210 326 0000 (daily, from 08:00 to 22:30) or visit an Alpha Bank Branch and submit a "user unlock" request.

  • Information and Products - Product Information
    Which of my Alpha Bank products can I add, monitor and manage via the Alpha e-Banking services?

    Via the Alpha e-Banking services (Alpha Web Banking, Alpha Mobile Banking, Alphaphone Banking), you can add, monitor and manage the following Alpha Bank products...

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately «suspicious» e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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