Alphaphone Banking

Electronic banking, over your phone too

The Alphaphone Banking team of skilled and experienced Agents is now just a phone call away, at 210 326 0000, available daily from 8:00 to 22:30, to provide you with information on your products and assist you in carrying out your transactions easily and securely.

What's new

Alphaphone Banking now comes with new capabilities, offering you even greater ease and flexibility

With just one phone call, you can:


Know your options

Alpha Web Banking is now just a call away

Access the full range of services available under the new Alpha Web Banking, with just one phone call:

  • get information about your product's balances and activity.
  • transfer amounts and send remittances to other bank accounts in Greece and abroad.
  • arrange your payments to organisations and companies and make donations for social purposes.
  • manage your subscription

What else can you do with a simple phone call?


Using the Alphaphone Banking service, you can also:

  • get updates on foreign exchange rates, Mutual Fund Prices and ATHEX closing prices.
  • request to receive by fax the statements of your accounts in Euro or in foreign currency (available via the IVR system)
  • change your password (available via the IVR system)
  • change the information in your profile

Even if you are not a subscriber, you can still enjoy the Alphaphone Banking benefits


Information and Service for all

Call our Customer Service at 210 326 0000, daily from 8:00 to 22:30, to inquire about any of the Alpha Bank services and products and about the use and operation of our alternative networks.



Signing up

Now, you can sign up for Alpha Web Banking, Alpha Mobile Banking and Alphaphone Banking  via your mobile phone!

Install the Alpha Mobile Banking app and subscribe in just a few minutes:

  • All you need is your mobile phone number, your e-mail and your Alpha Bank debit or credit card.
  • You instantly create the access codes of your choice.
  • Your subscription is ready to use!

Alternatively, you can always visit your nearest Alpha Bank Branch.

FAQs

We are here for anything you need!

Useful Security Tips

  • Alpha Bank will never ask you for your access codes in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  • Select access codes that are not easily guessed and are not being used on other systems and services.
  • Keep the access codes confidential in a way that it is not feasible to be disclosed / stolen.
  • Log in to Alpha Web Banking only via the official website of Alpha Bank (www.alpha.gr) and never via other links appearing on other websites, search engines or e-mail messages.
  • Verify the validity of the Alpha Web Banking page and the security certificate by clicking on the lock icon in the address bar of the browser.
  • Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  • Inspect regularly your PC for viruses and other malicious programs using the latest versions of antivirus and antimalware utilities.
  • Ignore and delete immediately suspicious e-mails that ask you to provide your personal data, include links or attachments.
  • Find here more tips and instruction for your transactions’ protection. 
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