HomeContact usHelpSite mapTerms of useΕΛΛΗΝΙΚΑ Search


You are here: Homepage: Business Banking: Alpha Web Banking: Provided services and characteristics:
   
   
Signing up
Cost
New pricing policy for fund transfers to other banks
Provided services and characteristics
Provided services (more)
Additional Password Services
Fund Transfers
Simple Imports within European Union
Alpha Bank Payments
Users and approval levels
File preparation tool
Technical specifications
Security
Payroll priviledges
FAQs
Sign on
Application form
 

   

Fund transfer to another bank abroad

Via this transaction you can transfer money via Alpha Web Banking:

to more than 200 countries worldwide. (Click here for the detailed country list.)
up to Euro 12.500 per transaction or the equivalent if the transaction involves foreign currency
to any of the following 21 currencies
 
EUR EURO  SEK  SWEDISH CORONA ALL ALBANIAN LEK
USD  US DOLLAR DKK DENMARK CORONA SGD SINGAPORE DOLLAR
GBP GB POUND NOK NORWEGIAN CORONA PLN POLISH ZLOTY
CHF SWISS FRANC JPY JAPANESE YEN CZK CHECH REP. CORONA
AUD AUSTRALIAN DOLLAR NZD NEW ZEALAND DOLLAR RON ROMANIAN LEU
TRY NEW TURKISH LIRA ZAR SOUTH AFRICA RAND BGN BULGARIAN LEV
CAD CANADIAN DOLLAR HKD HONG KONG DOLLAR RUB RUSSIAN RUBLE

Data you must obtain in order to record a transaction

In order to record a transaction you will need to:

1. Obtain the following data:
 - The country in which the bank of the beneficiary's account resides.
 - The beneficiary's account number.
    - in its international format (IBAN e.g. DE1122223333444455556666777) if the selected country supports it (click here for the countries that support the IBAN format),
    - in its typical form (as given by the beneficiary’s bank e.g. 123 345 578).
 - The BIC CODE/ SWIFT (e.g. DEUTDEFFXXX) of the recipient bank.
 - The beneficiary's full name as it appears at the beneficiary's account.
 - The beneficiary's address (country, town etc.).
2. Have activated the Additional Password Services Ανήκει στις υπηρεσίες πρόσθετου κωδικού ασφαλείας. Click here for more information.
3. To be informed and agree with the terms and conditions of the transaction.


Service Fees

The available payment type for the fees is "SHA" which means that Alpha Bank's charges are paid by the sender and the other bank's charges by the beneficiary, which depend by the pricing policy of the recipient's bank. If the beneficiary’s bank is not in the EU or it is within EU but the amount is not in EUR, it is possible that the amount to be credited to the beneficiary to be reduced by the charges incurred by the correspondent banks that act as intermediary for the transmission of the amount to the beneficiary’s bank.

Alpha Bank's charges for simple funds transfers to another bank's account abroad are:
 

for transfers in EURO to SEPA* countries Euro 0.30,
for transfers in foreign currencies to SEPA* countries Euro 8.00,

for transfers in any currency to non-SEPA* countries Euro 10.00.

for transfers in any currency to Alpha Bank's subsidiary banks anywhere in the world Euro 0.30.


* Countries in SEPA include all EU counties plus Iceland, Norway, Lichtenstein and Switzerland.


Job preparation and Approval

The transaction is available to both the "Authorized user" and the "Assistant user". The "Assistant user" can prepare the job which as soon as it is approved by the "Authorized user" it is recorded as a transaction for execution.

The approval can be given at any date, from 7:00 a.m. to 7:00 p.m.

Transaction execution date

In each fund transfer to another bank abroad, the earliest available execution date is the next working date.

Fund transfers of Euro amounts debiting Euro accounts may be recorder for execution on any future working date.
The rest of the transactions may be recorded for execution only for the next available working date (as it is suggested by the system).


You can select the next working date as the execution date of your transaction until 22:00 of the previous working date.
e.g. if you record your transaction on Monday:
- Tuesday will be the sooner that the money can be delivered to the recipient's bank.
- if you are transferring Euro, the earlier the beneficiary's bank account will be credited is Wednesday*.
- if you are transferring Foreign Currency, the earlier the beneficiary's bank account will be credited is Thursday*.
 
*With responsibility of the recipient's bank.

Indication to block transferred amount

In the transaction you can choose whether you want the amount to be blocked in your account, until the execution date.
 
- If you choose to block the amount, the action will be done without any interest loss.
- If you do not wish to block the amount, you will have to ensure the availability of the amount on the execution date, or else the transaction will be unsuccessful.

For the unsuccessful transactions (the ones that could not be executed), you can get alerts, provided you have activated the service via the menu Maintenance>My profile>For unsuccessful order executions.

Currency exchange and exhange rates

The exchange rate that are provided by the bank are based on the "Foreign exchange rates for transactions up to the amount of USD 15,000" and depending on the transaction they are used in the following manner:

Sell rate : It is used in the transfers of foreign currencies, when a EURO account is debited.
Buy rate : It is used in the transfers of euro, when an account of foreign exchange is debited.

Mid price :

It is used for the exchange of the charges - only in the event that the debit account is not in Euro.

  




 

The exchange rates that are available in the transaction are the ones that are valid and updated.

The exchange rate that is presented at the recording of the transaction is the one that will be used at the execution of the transaction. This allown you to know at any given moment the exact amount that your account will be charged with.
 
In the event that your transaction involves currency conversion, the transferred amount cannot exceed the equivalent of USD 15.000.



Transaction or Job tracking - Status updating

You can track the transactions you have recorded and their status via the menu Fund Transfers>Inquiries>"Transactions" details.
 
The jobs that have been recorded for approval can be found via the menu Fund Transfers>Inquiries>"Jobs" details.

After 22:00 of the previous working date of the execution date, the transaction gets the status "Under process" and its final state is updated during the execution date (either successful or unsuccessful).

Finally, in the event that more than 10 days have passed since the day your transaction was successfully executed, and the recipient informs you that he has not received the money, you can contact Alphaphone Banking at 801 11 326 0000 or 210 326 0000 (daily 8:00 a.m. - 10:30 p.m. local hours), having available the data of your transaction (e.g. transaction number, debit account, execution date etc.), and ask for investigation of the status of your transaction.


 

Order Cancellation

Via the menu Fund Transfers>Cancellations, Alpha Web Banking offers you the opportunity to cancel your order any time prior to its execution.
 
In addition, via the same menu, the "Simple" users can cancel their jobs as long as they have not been approved.


  Print