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You are here: Homepage: About Alpha Bank: The Bank:
   
   
The Bank
History
Chronology
Vision & Values
Distinctions
Key Indicators on December 31
Headquarters
Useful Telephone Numbers
Organisational Structure
Branches with expanded banking hours
Banking Hours of Poros Cephallonia and Nydri-Lefkas Branches
Significant events during the last 5 years
Administrative Structure
International Network
Terms and Conditions
Correspondent banking
Compliance
Regulatory Organisations
 

Useful Telephone Numbers

Customer Service

   801 11 326 0000 Þ 210 326 0000
  

Press

Service 

Working Hours

1 for

Lost or stolen cards  24hours × 7days
2 and then 1 for Card Activation 24hours × 7days via automated service - IVR,
MON-SAT : 8:00 a.m. – 22:00 p.m. via agent
3 and then 1 for Gold cards customer service  ÌÏN-FRI : 8:00 a.m. - 21:00 p.m.,
SAT : 8:00 a.m. - 16:00  p.m.
and then 2 for Debit cards (Enter) customer service ÌÏN-FRI : 8:00 a.m. - 21:00 p.m.,
SAT : 8:00 a.m. - 16:00  p.m.
3 and then 3 for Bonus, Dynamic and other Cards customer service ÌÏN-FRI : 8:00 a.m. - 21:00 p.m.,
SAT : 8:00 a.m. - 16:00  p.m.
and then 4 for Card applications or balance transfer ÌÏN-FRI : 8:00 a.m. - 21:00 p.m.,
SAT : 8:00 a.m. - 16:00  p.m.
4 and then 1 for Consumer loans ÌÏN-FRI : 8:00 a.m. - 21:00 p.m.
and then 2 for Housing loans  8:00 a.m. - 22:30 p.m., everyday
4 and then 3 for General Information on Alpha Bank Products and Services 8:00 a.m. - 22:30 p.m., everyday
5 and then 1 for Alphaphone Banking (via automated service - IVR) 24hours × 7days
and then 2 for Alphaphone Banking (via agent) 
8:00 a.m. - 22:30 p.m., everyday
and then 3 for Alpha Web Banking help desk 8:00 a.m. - 22:30 p.m., everyday

6

Compliments/Complaints 8:00 a.m. - 16:00 p.m., everyday


Consumer / Personal Loans applications

 801 11 701 801
9:00 a.m. - 17:00 p.m., everyday 


Merchants Customer Service 

MON-FRI: 9:00 a.m. - 22:00 p.m., SAT: 9:00 a.m. - 17:00 p.m.

Service  Telephone
Card authorisations
(24 hours x 7 days) 
210 339 7250
Alphalink - Customer service 210 326 3436
Instant Credit 210 326 3436 


Group Services

Service  Telephone
Alpha Astika Akinita 210 326 6147, 
210 322 1120
AXA Insurance A.E. Company 210 726 8000
Alpha Leasing  210 336 7900 
ÁlphaTrade 210 370 5700 
Alpha Mutual Funds - Customer service 210 326 2985-96
   

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