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   Protect your PC against malicious actions

Unauthorised users will try to install programmes (Viruses, Worms, Trojan Horses, Spyware etc) to your computer via Internet or an e-mail to your ignorance. Such programmes could break your personal data and codes, destroy your files and programmes and generally harm your computer. 

Alpha Bank informs you about the risks of using electronic systems and, in order to help you execute your electronic transactions securely, suggests that you should:

1. Shield your computer with security software
- Firewalls
- Antivirus
- Antispyware
2. Be careful and "prudent" while using Internet
Do not reply to unwarranted e-mails that ask for your account details or security codes
Do not ignore "strange behaviors" of your computer
Always update your computer system and software with the latest available for downloading versions
Delete the temporary Internet files from your computer's browser
Make sure that you visit Alpha Bank's website and pages
Always keep your security codes safe
Avoid using public or third person's computers
Contact Alpha Bank immediately in case you suspect any theft attempt of your security codes

1. Shield your computer with security software

"Firewall", which is a software program that, among other, blocks third parties from unauthorized access to your computer via the Internet.

(If your computer has Windows XP, Windows Vista, Windows 7 operating system, a firewall has already been installed).

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"Anti-virus" programmes, that can discover and delete malicious programmes (viruses), that have been installed or try to be installed in your computer. 

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"Anti-spyware" programmes that discover and delete "Spyware" programmes. "Spyware" are usuallly "malicious" programmes which collect or intercept information about personal data, such as User Id's and Passwords.

Indicatively, vendors of security software are shown below:
- McAfee
- Symantec 
- Trend Micro
- F-secure
- Panda Security
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2. Be careful and "prudent" while using Internet :

  Do not reply to unwarranted e-mails that ask for your account details or security codes
- Alpha Bank will never ask you for your electronic services Password in any way (by phone or e-mail). This Password is strictly personal and you must never reveal it to anyone.
- Ignore e-mails that seem to be sent by Alpha Bank and ask for your bank accounts’ numbers, cards numbers or electronic Alpha Bank services security codes. These e-mails are sent by people who try to steal your secret codes and gain access to your accounts.
- Do not select links contained in e-mails or third persons' websites that drive you into other websites that ask for your account and card numbers and/or your Alpha Web Banking security codes.
- In case you receive such a “suspicious” e-mail, please forward it to Alpha Bank immediately (to the e-mail alphawebbanking@alpha.gr) and delete it from your e-mail box.

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Do not ignore "strange behaviors" of your computer that may be caused by the installation of "Spyware" programmes, such as:
- Opening of pop-up advertising windows, even if you are not connected to the Internet
- Change of the Web Browser home page, without your action.
- Display of a new toolbar on your Web Browser without your permission
- Further delay or slowing down of certain tasks' execution  

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Always update your computer software with the latest available versions, patches or fixes of your computer's operating system, the anti-virus, the anti-spyware programmes and the browsers that you use. To do so, always address the official web pages of the vendors/software companies that develop them. Specifically:
- Concerning the operating system and the browsers that you use, Microsoft publishes on a regular basis security updates mainly for Windows, the Internet Explorer and the Office environment. All updates should be installed in your computer either automatically or via the Microsoft Web Site ( http://windowsupdate.microsoft.com ). Windows 2000, XP and 2003 offer the capability of automatic updates, without user intervention.
- The anti-virus and anti-spyware programmes that your use should be updated regularly with the latest versions in order to be able to detect and delete programmes i.e
Worm and Trojan Horses that appear occasionally at the Internet.
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Delete the temporary Internet files from your computer’s browser after signing off electronic Alpha Bank services. Do so especially if you use other people’s computers or computers that are used by third parties as well. In order to delete these temporary Internet files :
- In case you use Microsoft Internet Explorer version 6:
Select 'Tools' and then 'Internet Options'.
Select 'General' and from the 'Temporary Internet Files' press the button 'Delete Files'.

In case you use Mozilla Firefox 
Select 'Tools' and then 'Options'.
Select 'Privacy' and from the 'Cache' press the button 'Clear'.
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Make sure that you visit Alpha Bank’s website and pages
- Sign on to electronic Alpha Bank services only via Alpha Bank’s website (www.alpha.gr) and not via links from other websites.
- Before signing on to electronic Alpha Bank services, make sure that you are in Alpha Bank’s secure environment.

> In case of using Internet Explorer:
1. Double click on the yellow “padlock” that appears on the right hand side of the browser’s window bottom bar.
2. A dialogue window opens. Select the “Details” tab.
3. Select the “Subject” field.
4. The “CN” item must indicate secure.alpha.gr
5. The “O” item must indicate "Alpha Bank SA"
> In case of using Mozilla Firefox:
1. Double click on the yellow “padlock” that appears on the right hand side of the browser’s window bottom bar.
2. A dialogue window opens. The “Security” tab is already selected.
3. Press the “View” button.
4. Another dialogue window opens. The “General” tab is already selected.
5. From the "Issued to", the "Common Name (CN)" item must indicate secure.alpha.gr
6. From the "Issued to", the "Organization (O)" item must indicate "Alpha Bank SA"
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Always keep your security codes safe in order to prevent third persons from gaining access to your accounts by guessing or stealing your security codes. For this reason, you should
- Never use easily predictable codes (i.e. names, date of birth etc)
- Modify your codes in a way that they are consisted with both letters and numbers.
- Memorise your security codes and do not write them down on items that can be easily stolen such as notebooks, telephone books etc.
- Change your codes on a regular basis. This can easily be done via electronic Alpha Bank services corresponding transactions (concerning security codes’ maintenance).

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Avoid using public or third person’s computers. Your security codes can more easily be stolen (in a physical or electronic manner) in environments that you do not control completely. In case you need to access electronic Alpha Bank services by using a computer that is not in your premises, make sure that:
- There is no possible way that other people can monitor by sight or electronically (i.e. installed security cameras) the typing of your security codes or personal details.
- You use browsers that are familiar to you.
- You inactivate the browser’s function to automatically memorise passwords:
>In case of Internet Explorer:
1. Select Tools>Internet Options>Content>AutoComplete
2. Select Clear Forms
3. Select Clear Passwords
> In case of Mozilla Firefox:
1. Select Tools>Options>Privacy
2. Select 'Saved Form Information' and press ‘Clear’
3. Select 'Saved Passwords' and press ‘Clear’ 
- After completing all your transactions, select "Sign off".
- You delete the temporary Internet files from the computer's browser.
- You do not leave behind any personal date or notes, after you leave the location.

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In case you suspect or realise any physical or electronic theft attempt of your security codes:
- Inactivate your subscription either via electronic Alpha Bank services (by selecting the corresponding transactions) or by calling us on 801 11 326 0000 or 210 326 0000 (everyday, 8:00 a.m.- 10:30 p.m.)
- Contact immediately Alpha Bank by e-mail at: alphawebbanking@alpha.gr or by phone at the above phone numbers
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