Alpha Bank A.E. uses “cookies" on its websites in order to provide visitors with a safer and more efficient environment. By choosing to continue to browse our websites, you accept the use of “cookies". For details, see the Cookies Policy paragraph under the Terms of Use.
   

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How can we help you?

The Bank attaches particular significance in ensuring that your expectations are met and that the issues that may have concerned you are resolved.

Our first priority is your Quality Experience!

If, for any reason, you feel that we haven’t met your expectations, please let us know and we will work towards finding a solution.


Tell us what went wrong

In order for us to be able to assist you, please provide us with the below information:

• Your name
• Your account or credit card number
• A description of your complaint
(What happened? When? Where? Who? Why?)


Please choose any of the following ways to contact us:

Fill in the electronic contact form, in order to submit:
• Any questions regarding our products and services
• Suggestions for improvement, complaints or positive comments

Contact the Call Centre at +30 210 326 0000, Monday-Friday between 08:00 – 16:00

Visit one of our Branches

Send an email at complaints@alpha.gr

Send a letter at:
Alpha Bank
Operations Division
Customer Service

105, Athinon Avenue
104 47 Athens


What we will do next Frequently asked questions Useful links



Customer Support applies a Quality Management System to resolve complaints, certified by the International Organization Bureau Veritas, based on the ISO 9001 standard

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Alpha Bank A.E. uses “cookies" on its websites in order to provide visitors with a safer and more efficient environment. By choosing to continue to browse our websites, you accept the use of “cookies". For details, see the Cookies Policy paragraph under the Terms of Use.