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You are here: Homepage: About Alpha Bank: The Bank:
   
   
The Bank
History
Chronology
Vision & Values
Distinctions
Key Indicators on December 31
Headquarters
Useful Telephone Numbers
Organisational Structure
Branches with expanded banking hours
Banking Hours of Poros Cephallonia and Nydri-Lefkas Branches
Significant events during the last 5 years
Administrative Structure
International Network
Terms and Conditions
Correspondent banking
Compliance
Regulatory Organisations
 

Useful Telephone Numbers

Customer Service

   801113260000 2103260000
  

Press

Service 

Working Hours

1 for

Lost or stolen cards  24hours 7days
2 and then 1 for Card Activation 24hours 7days via automated service - IVR,
MON-SAT : 8:00 a.m. – 22:00 p.m. via agent
3 and then 1 for Gold cards customer service  N-FRI : 8:00 a.m. - 21:00 p.m.,
SAT : 8:00 a.m. - 16:00  p.m.
and then 2 for Debit cards (Enter) customer service N-FRI : 8:00 a.m. - 21:00 p.m.,
SAT : 8:00 a.m. - 16:00  p.m.
3 and then 3 for Bonus, Dynamic and other Cards customer service N-FRI : 8:00 a.m. - 21:00 p.m.,
SAT : 8:00 a.m. - 16:00  p.m.
and then 4 for Card applications or balance transfer N-FRI : 8:00 a.m. - 21:00 p.m.,
SAT : 8:00 a.m. - 16:00  p.m.
4 and then 1 for Consumer loans N-FRI : 8:00 a.m. - 21:00 p.m.
and then 2 for Housing loans  8:00 a.m. - 22:30 p.m., everyday
4 and then 3 for General Information on Alpha Bank Products and Services 8:00 a.m. - 22:30 p.m., everyday
5 and then 1 for Alphaphone Banking (via automated service - IVR) 24hours 7days
and then 2 for Alphaphone Banking (via agent) 
8:00 a.m. - 22:30 p.m., everyday
and then 3 for Alpha Web Banking help desk 8:00 a.m. - 22:30 p.m., everyday

7

Compliments/Complaints 8:00 a.m. - 16:00 p.m., everyday


Consumer / Personal Loans applications

 80111701801
9:00 a.m. - 17:00 p.m., everyday 


Merchants Customer Service 

MON-FRI: 9:00 a.m. - 22:00 p.m., SAT: 9:00 a.m. - 17:00 p.m.

Service  Telephone
Card authorisations
(24 hours x 7 days) 
2103397250
Alphalink - Customer service 2103263436
Instant Credit 2103263436 


Group Services

Service  Telephone
Alpha Astika Akinita 2103266147, 
2103221120
AXA Insurance A.E. Company 2107268000
Alpha Leasing  2103367900 
lphaTrade 2103705700 
Alpha Mutual Funds - Customer service 2103262985-96
   

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