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You are here: Homepage: About Alpha Bank: The Bank:
   
   
The Bank
History
Chronology
Vision & Values
Distinctions
Key Indicators on December 31
Headquarters
Useful Telephone Numbers
Organisational Structure
Branches with expanded banking hours
Banking Hours of Myconos and Athens Metro Mall Branches
Banking Hours of Poros Cephallonia and Nydri-Lefkas Branches
Significant events during the last 5 years
Administrative Structure
International Network
Terms and Conditions
Correspondent banking
Compliance
Regulatory Organisations
 

Useful Telephone Numbers

Customer Service

   801113260000 2103260000
  

Press

Service 

Working Hours

1 for

Lost or stolen cards  24hours 7days
2 and then 1 for Card Activation 24hours 7days via automated service - IVR,
MON-SAT : 8:00 a.m. – 22:00 p.m. via agent
3 and then 1 for Gold cards customer service  N-FRI : 8:00 a.m. - 21:00 p.m.,
SAT : 8:00 a.m. - 16:00  p.m.
and then 2 for Debit cards (Enter) customer service N-FRI : 8:00 a.m. - 21:00 p.m.,
SAT : 8:00 a.m. - 16:00  p.m.
3 and then 3 for Bonus, Dynamic and other Cards customer service N-FRI : 8:00 a.m. - 21:00 p.m.,
SAT : 8:00 a.m. - 16:00  p.m.
and then 4 for Card applications or balance transfer N-FRI : 8:00 a.m. - 21:00 p.m.,
SAT : 8:00 a.m. - 16:00  p.m.
4 and then 1 for Consumer loans N-FRI : 8:00 a.m. - 21:00 p.m.
and then 2 for Housing loans  8:00 a.m. - 22:30 p.m., everyday
4 and then 3 for General Information on Alpha Bank Products and Services 8:00 a.m. - 22:30 p.m., everyday
5 and then 1 for Alphaphone Banking (via automated service - IVR) 24hours 7days
and then 2 for Alphaphone Banking (via agent) 
8:00 a.m. - 22:30 p.m., everyday
and then 3 for Alpha Web Banking help desk 8:00 a.m. - 22:30 p.m., everyday

7

Compliments/Complaints 8:00 a.m. - 16:00 p.m., everyday


Consumer / Personal Loans applications

 80111701801
9:00 a.m. - 17:00 p.m., everyday 


Merchants Customer Service 

MON-FRI: 9:00 a.m. - 22:00 p.m., SAT: 9:00 a.m. - 17:00 p.m.

Service  Telephone
Card authorisations
(24 hours x 7 days) 
2103397250
Alphalink - Customer service 2103263436
Instant Credit 2103263436 


Group Services

Service  Telephone
Alpha Astika Akinita 2103266147, 
2103221120
AXA Insurance A.E. Company 2107268000
Alpha Leasing  2103367900 
lphaTrade 2103705700 
Alpha Mutual Funds - Customer service 2103262985-96
   

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