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Frequently asked questions
Answers to customers' frequently asked questions

GENERAL
For which matters can I contact the Customer Service?
Can I only submit a written complaint?
Do I absolutely have to submit my complaint in person?
Can the Customer Service Department be objective and impartial?
I disagree with the proposed resolution or your reply.
I would like to congratulate you for your excellent service level.


DEBT SETTLEMENT
Are there any solutions for me in order to settle my debts?


ELECTRONIC SERVICES
Do you have questions regarding our electronic services?




GENERAL
For which matters can I contact the Customer Service?
Anyone who is a Customer of Alpha Bank and is disatisfied with his/her banking relationship, or our products and services can contact The Customer Service.

Can I only submit a written complaint?
You can always contact the Call Centre to submit your complaint at+30 210 326 0000, Monday-Friday, between 08:00-16:00, However, by choosing to analytically describe the matter that concerned you and submit it in writting, you ensure that you will receive a detailed reply addressing all the parameters of the issue you have chosen to raise.

Do I absolutely have to submit my complaint in person?
Yes, for identification purposes, by choosing any of the submission channels. In special cases, you can choose to be represented by proxy, always in compliance with the legal provisions.

Can the Customer Service Department be objective and impartial?
Our people are experienced and qualified to address any concern of our Customersin depth. We aim at reverting to your issues with a clear and substantiated reply , in compliance with the Regulatory and Legal provisions.

I disagree with the proposed resolution or your reply.
It is your choice to accept or decline the solution proposed by the Bank. In case you are not satisfied with our reply, you can always revert to the Hellenic Ombudsman for Banking-Investment Services.

Contact information
1, Massalias Str., GR-106 80 Athens, P.O. Box 3391, GR-102 10 Athens
Tel No.:(+30)210-3376700
Fax:(+30)210-3238821
www.hobis.gr

I would like to congratulate you for your excellent service level.
It is an honour to receive your compliments as recognition of our everyday efforts. Should you wish to, you can record your positive comments in the electronic contact form, or print it, sign it and send it by mail to Alpha Bank’s Customer Service.


DEBT SETTLEMENT
Are there any solutions for me in order to settle my debts?
We are here for you to find a personalised solution that meets your needs.
For further information, please visit one of our Branches.


ELECTRONIC SERVICES
Do you have questions regarding our electronic services? Please, find the answers to all your questions here.

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Alpha Bank A.E. uses “cookies" on its websites in order to provide visitors with a safer and more efficient environment. By choosing to continue to browse our websites, you accept the use of “cookies". For details, see the Cookies Policy paragraph under the Terms of Use.