Alpha Bank A.E. uses “cookies" on its websites in order to provide visitors with a safer and more efficient environment. By choosing to continue to browse our websites, you accept the use of “cookies". For details, see the Cookies Policy paragraph under the Terms of Use.
   

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What we will do next
After submitting your complaint, Alpha Bank’s Customer Service will immediately start the review process, which consists of the following steps:

1. Receipt of complaint/Informing the Customer
2. Investigation of the issue in cooperation with the competent Divisions of the Bank
3. Resolution of the issue
4. Final response method / Replying to the Customer

Alpha Bank’s Customer Service will keep you updated on the process of your case, using the contact details you have provided the Bank:

By phone
By letter (email or regular mail) or
By SMS

Our goal is to revert to you with a resolution of your issue the soonest possible and by all means within 20 days from the day you submitted the complaint to Customer Service. If extra time is required, due to potential complexity encountered during our investigation,  we will inform you immediately.

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Alpha Bank A.E. uses “cookies" on its websites in order to provide visitors with a safer and more efficient environment. By choosing to continue to browse our websites, you accept the use of “cookies". For details, see the Cookies Policy paragraph under the Terms of Use.